1. What products and services does Special-Edinburgh-Hotels offer?
Special-Edinburgh-Hotels offers you full descriptions with
pictures of hotels. For room availability, our hotel booking provider has rooms in hotels
all over the world. From the comfort of your computer, you can search our site for the
hotel room that suits you best in the city of your choice. Our fast search engine offers
you a list of our available rooms. You can read clear hotel descriptions and prices, view
their photos and then choose the hotel that interests you most.
The technology ensures that your online
reservation is fast, easy and secure.
The result is an electronic magic carpet on
which you can travel right around the world. Freed of the burden of searching and booking,
you can enjoy the thrill of travel.
2. Where does Special-Edinburgh-Hotels get their hotel rooms?
Our hotel booking provider employs a
globetrotting army of hotel sourcers whose job is to target hotels in foreign cities.
Negotiating the best discount prices on your behalf, this team ensures that you have a
good choice of excellent hotels of all star ratings in every destination you are likely to
Regardless of your budget and the purpose of
your trip, we can offer you a choice of hotel rooms that fit your exact needs. Whether you
are travelling for business or leisure, we have the perfect hotel for you.
With Special-Edinburgh-Hotels you have the hotel world in
3. What info do you need about me and why?
In order to process your hotel reservation,
we need simple things such as your name, e-mail and real world address. The reasons for
this are clear: we have to give the hotel a name under which to book your room.
As in every other type of transaction, you
have to supply us with the name, number and expiry date of the credit card with which the
payment will be made.
But don't worry. As soon as you choose your
hotel room, our site guides you steadily through the easy steps that facilitate your
online travel purchase. It's all very simple.
4. Can I reserve a hotel room for someone else?
Yes - there is no problem with doing this.
When you get to the secure booking form, you just enter the other person's name as the
hotel guest. For the credit card sections, supply your own name and billing address.
5. How can I be sure that my personal details are safe on the Special-Edinburgh-Hotels site?
Imagine your details in an invisible
armoured tank being escorted into Fort Knox - that's how tight you'll find our security.
Every inch of our site and our partners'
sites have been designed with the most stringent concern for your security and privacy. An
arsenal of secure socket layers, encryption techniques and firewalls ensures that your
personal details are one hundred percent safe at all stages of the reservation process.
6. What do the discount room prices include?
Our discount room prices always include all
relevant taxes. The Dining section of the hotel description will state if this price also
7. Do I need a credit card?
The credit card is the key to all online
transactions. We require the name, number and expiry date of a valid credit card in order
to process your reservations and purchases. The results are evident: you enjoy the
benefits of instant online hotel room booking.
At all times, your credit card details will
be completely safe.
8. How do I pay for my online hotel reservation?
Depending on the hotel, you
will pay in one of the following two ways:
Your credit card is charged directly
In most cases, you pay as you make the reservation. This means that the price of the
room or rooms you have booked is charged to your credit card. You then present yourself at
the hotel on the dates you specified, without making any further room payment.
Your credit card number is used as a guarantee and you pay when you arrive at the hotel
In this case, we require your credit card number in order to confirm the reservation
with the hotel. That hotel keeps your credit card details until you arrive on the date
specified. You then pay them across the counter with your credit card.
9. Which credit cards can I use?
The Special-Edinburgh-Hotels secure booking form requires one
of the following credit cards:
- Amercian Express
- Other cards sometimes available (please see
each individual booking form)
10. How do I book a room?
Finding your hotel
From the list of hotels, select the one that interests you most - you'll find yourself on
a page with an informative description of that hotel and its location, area and dining
facilities. There's even an overview of the city's main attractions. Photographs give you
a clear view of the room or hotel and together with the text and price give you an idea as
to whether or not you want to stay in that particular hotel.
To view another hotel from the list, you
simply hit the backspace button (this is usually found at the top left side of your
Booking your hotel
Our site has been designed to offer you the quickest and easiest booking process. When you
have found the hotel in which you want to stay, click on the Check Availability
button - this permits our booking engine to automatically check that the room you want is
free on those nights. The total price will be displayed and simple instructions will lead
you through the final steps of your online purchase
11. How do I know what sort of hotel to expect?
Every hotel on our site is accompanied by
descriptive text. In this write-up, you can read all about the hotel's star rating, room
price and main facilities. You'll also find details on the hotel's location, area and
dining facilities, as well as the city's key attractions.
This gives you solid information on which to
base your expectation of your chosen hotel.
12. What facilities are offered by my chosen hotel?
Any given hotel's specific facilities are
described in its write-up. The section headed Hotel outlines services provided by
each hotel and the facilities you will find in your room. The availability of meeting and
conference rooms as well as facilities such as swimming pools, gymnasiums and parking are
also presented here.
Details concerning the hotel bar and
restaurant are outlined in the hotel's Dining section. Other sections describe Area,
Location and Attractions.
13.What sort of rooms are available?
Single room: 1 single bed for 1
Double room: 1 double bed for 2
Twin room: 2 single beds for 2
Triple room: Beds for 3 people.
14. What do I do if I am not happy with my hotel room when I arrive?
Special-Edinburgh-Hotels is an online hotel
reservations agent. We make every effort to ensure that the hotel descriptions and
information that we feature on our site are as accurate as possible. Our write-ups are
based on material supplied by the hotels themselves. We are not responsible for any
variance, whether perceived or actual, between the write-up and the conditions you find in
Please notify us if you
feel that any of our hotel write-ups are inaccurate or need to be updated - we will be
happy to consider your suggestions. Any issues of dissatisfaction should be addressed
directly to the hotel's management.
15. What happens after I submit my request for a room?
One very important
thing happens: you start packing your bag for your upcoming trip!
Your reservation is in the
hands of our hotel booking provider once you have submitted your request. Within 24 hours,
you will receive confirmation by e-mail - this details the hotel name and address along
with details of the total room price and reservation dates. You should keep this for
future reference as it contains your unique processing number.
16. How do I cancel my hotel reservation?
To cancel your hotel reservation, just refer to your confirmation e-mail. You receive this
within 24 hours of making your booking. This e-mail contains your Itinerary number as well
as a URL that links you to our cancellation web page.
Click on the cancellation link within the confirmation e-mail or type its URL into
your browser. Alternatively click here to cancel your reservation. This brings you directly to our cancellation web page.
On the cancellation web page, enter your Itinerary number in the first box.
In the second box, enter your Confirmation number.
In the third box, enter your E-mail address for reservation.
Finally click on the button marked Cancel this reservation.
If you have entered all the
correct information, the system will automatically cancel your reservation.
In the event that you have to cancel your reservation, please cancel as early as
This ensures that we can make the room available to other travellers. It also reduces the
cost of your cancellation.
We are committed to offering
our hotel rooms at discount prices. As a result, we are obliged to impose a charge for all cancellations.
17. Do I have to pay if I decide to change or cancel my hotel reservation?
Special-Edinburgh-Hotels operates the
following cancellation policy:
18. Who do I contact if I have a question not covered here?
Our hotel booking
provider's reservations team offers you a friendly and expert backup service. If you have
any specific questions for them, they would be delighted to hear from you. Please contact
19. What can I do if I am experiencing technical difficulty with the Special-Edinburgh-Hotels website?
You should describe your
problem clearly in an e-mail to: Our web experts will do everything
they can to help you.
20. What are the terms and conditions to which I agree?
The following points are of
Our online hotel reservations service is absolutely free
The Special-Edinburgh-Hotels service is entirely free. You can visit our site whenever you want to book a
room in a hotel wherever you want for whomever you want. You pay just for the room - our
hotel search technology, our secure booking system and our expert reservation service
costs you absolutely nothing.
The Special-Edinburgh-Hotels hotel reservation service is free. In the event of you cancelling your hotel
reservation however, we are obliged to impose a cancellation fee.
Our reservations, marketing, sales, editorial and technical executives do everything in
their power to ensure that all information contained on this site is accurate and
up-to-date. In the event of errors or omissions, Special-Edinburgh-Hotels cannot be held
responsible. Your use of the Special-Edinburgh-Hotels site indicates that you accept this limitation