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Frequently Asked Questions

1. What products and services does Special-Edinburgh-Hotels offer?

2. Where does Special-Edinburgh-Hotels get their hotel rooms?

3. What info do you need about me and why?

4. Can I reserve a hotel room for someone else?

5. How can I be sure that my personal details are safe on the Special-Edinburgh-Hotels site?

6. What do the discount room prices include?

7. Do I need a credit card?

8. How do I pay for my online hotel room reservation?

9. Which credit cards can I use?

10.How do I book a room?

11.How do I know what sort of hotel to expect?

12.What facilities are offered by my chosen hotel?

13.What sort of rooms are available?

14.What do I do if I am not happy with my hotel room when I arrive?

15.What happens after I submit my request for a room?

16.How do I cancel my hotel reservation?

17.Do I have to pay if I decide to change or cancel my hotel reservation?

18.Who do I contact if I have a question not covered here?

19.What can I do if I am experiencing technical difficulty with the Special-Edinburgh-Hotels website?

20.What are the terms and conditions to which I agree?



1. What products and services does Special-Edinburgh-Hotels offer?

Special-Edinburgh-Hotels offers you full descriptions with pictures of hotels. For room availability, our hotel booking provider has rooms in hotels all over the world. From the comfort of your computer, you can search our site for the hotel room that suits you best in the city of your choice. Our fast search engine offers you a list of our available rooms. You can read clear hotel descriptions and prices, view their photos and then choose the hotel that interests you most.

The technology ensures that your online reservation is fast, easy and secure.

The result is an electronic magic carpet on which you can travel right around the world. Freed of the burden of searching and booking, you can enjoy the thrill of travel.

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2. Where does Special-Edinburgh-Hotels get their hotel rooms?

Our hotel booking provider employs a globetrotting army of hotel sourcers whose job is to target hotels in foreign cities. Negotiating the best discount prices on your behalf, this team ensures that you have a good choice of excellent hotels of all star ratings in every destination you are likely to visit.

Regardless of your budget and the purpose of your trip, we can offer you a choice of hotel rooms that fit your exact needs. Whether you are travelling for business or leisure, we have the perfect hotel for you.

With Special-Edinburgh-Hotels you have the hotel world in your hands.

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3. What info do you need about me and why?

In order to process your hotel reservation, we need simple things such as your name, e-mail and real world address. The reasons for this are clear: we have to give the hotel a name under which to book your room.

As in every other type of transaction, you have to supply us with the name, number and expiry date of the credit card with which the payment will be made.

But don't worry. As soon as you choose your hotel room, our site guides you steadily through the easy steps that facilitate your online travel purchase. It's all very simple.

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4. Can I reserve a hotel room for someone else?

Yes - there is no problem with doing this. When you get to the secure booking form, you just enter the other person's name as the hotel guest. For the credit card sections, supply your own name and billing address.

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5. How can I be sure that my personal details are safe on the Special-Edinburgh-Hotels site?

Imagine your details in an invisible armoured tank being escorted into Fort Knox - that's how tight you'll find our security.

Every inch of our site and our partners' sites have been designed with the most stringent concern for your security and privacy. An arsenal of secure socket layers, encryption techniques and firewalls ensures that your personal details are one hundred percent safe at all stages of the reservation process.

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6. What do the discount room prices include?

Our discount room prices always include all relevant taxes. The Dining section of the hotel description will state if this price also includes breakfast.

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7. Do I need a credit card?

The credit card is the key to all online transactions. We require the name, number and expiry date of a valid credit card in order to process your reservations and purchases. The results are evident: you enjoy the benefits of instant online hotel room booking.

At all times, your credit card details will be completely safe.

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8. How do I pay for my online hotel reservation?

Depending on the hotel, you will pay in one of the following two ways:
Your credit card is charged directly
In most cases, you pay as you make the reservation. This means that the price of the room or rooms you have booked is charged to your credit card. You then present yourself at the hotel on the dates you specified, without making any further room payment.
Your credit card number is used as a guarantee and you pay when you arrive at the hotel
In this case, we require your credit card number in order to confirm the reservation with the hotel. That hotel keeps your credit card details until you arrive on the date specified. You then pay them across the counter with your credit card.

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9. Which credit cards can I use?

The Special-Edinburgh-Hotels secure booking form requires one of the following credit cards:

  • Visa
  • Mastercard
  • Amercian Express
  • Other cards sometimes available (please see each individual booking form)

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10. How do I book a room?

Finding your hotel
From the list of hotels, select the one that interests you most - you'll find yourself on a page with an informative description of that hotel and its location, area and dining facilities. There's even an overview of the city's main attractions. Photographs give you a clear view of the room or hotel and together with the text and price give you an idea as to whether or not you want to stay in that particular hotel.

To view another hotel from the list, you simply hit the backspace button (this is usually found at the top left side of your screen).

Booking your hotel
Our site has been designed to offer you the quickest and easiest booking process. When you have found the hotel in which you want to stay, click on the Check Availability button - this permits our booking engine to automatically check that the room you want is free on those nights. The total price will be displayed and simple instructions will lead you through the final steps of your online purchase

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11. How do I know what sort of hotel to expect?

Every hotel on our site is accompanied by descriptive text. In this write-up, you can read all about the hotel's star rating, room price and main facilities. You'll also find details on the hotel's location, area and dining facilities, as well as the city's key attractions.

This gives you solid information on which to base your expectation of your chosen hotel.

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12. What facilities are offered by my chosen hotel?

Any given hotel's specific facilities are described in its write-up. The section headed Hotel outlines services provided by each hotel and the facilities you will find in your room. The availability of meeting and conference rooms as well as facilities such as swimming pools, gymnasiums and parking are also presented here.

Details concerning the hotel bar and restaurant are outlined in the hotel's Dining section. Other sections describe Area, Location and Attractions.

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13.What sort of rooms are available?

Single room: 1 single bed for 1 person.

Double room: 1 double bed for 2 people.

Twin room: 2 single beds for 2 people.

Triple room: Beds for 3 people.

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14. What do I do if I am not happy with my hotel room when I arrive?

Special-Edinburgh-Hotels is an online hotel reservations agent. We make every effort to ensure that the hotel descriptions and information that we feature on our site are as accurate as possible. Our write-ups are based on material supplied by the hotels themselves. We are not responsible for any variance, whether perceived or actual, between the write-up and the conditions you find in a hotel.

Please notify us if you feel that any of our hotel write-ups are inaccurate or need to be updated - we will be happy to consider your suggestions. Any issues of dissatisfaction should be addressed directly to the hotel's management.

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15. What happens after I submit my request for a room?

One very important thing happens: you start packing your bag for your upcoming trip!

Your reservation is in the hands of our hotel booking provider once you have submitted your request. Within 24 hours, you will receive confirmation by e-mail - this details the hotel name and address along with details of the total room price and reservation dates. You should keep this for future reference as it contains your unique processing number.

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16. How do I cancel my hotel reservation?


Step 1
To cancel your hotel reservation, just refer to your confirmation e-mail. You receive this within 24 hours of making your booking. This e-mail contains your Itinerary number as well as a URL that links you to our cancellation web page.

Step 2
Click on the cancellation link within the confirmation e-mail or type its URL into your browser. Alternatively click here to cancel your reservation. This brings you directly to our cancellation web page.

Step 3
On the cancellation web page, enter your Itinerary number in the first box.

Step 4
In the second box, enter your Confirmation number.

Step 5
In the third box, enter your E-mail address for reservation.

Step 6
Finally click on the button marked Cancel this reservation.

If you have entered all the correct information, the system will automatically cancel your reservation.

Note
In the event that you have to cancel your reservation, please cancel as early as possible.
This ensures that we can make the room available to other travellers. It also reduces the cost of your cancellation.

We are committed to offering our hotel rooms at discount prices. As a result, we are obliged to impose a charge for all cancellations.

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17. Do I have to pay if I decide to change or cancel my hotel reservation?

Special-Edinburgh-Hotels operates the following cancellation policy:

  • All cancellations and changes made to your reservation after 6pm on the arrival date of your reservation mean that your payment will not be refunded. Cancellations/changes made directly to the hotel are not valid and full payment is applied.

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18. Who do I contact if I have a question not covered here?

Our hotel booking provider's reservations team offers you a friendly and expert backup service. If you have any specific questions for them, they would be delighted to hear from you. Please contact E-Mail:

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19. What can I do if I am experiencing technical difficulty with the Special-Edinburgh-Hotels website?

You should describe your problem clearly in an e-mail to: Our web experts will do everything they can to help you.

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20. What are the terms and conditions to which I agree?

The following points are of particular relevance:
Our online hotel reservations service is absolutely free
The Special-Edinburgh-Hotels service is entirely free. You can visit our site whenever you want to book a room in a hotel wherever you want for whomever you want. You pay just for the room - our hotel search technology, our secure booking system and our expert reservation service costs you absolutely nothing.
Cancellations
The Special-Edinburgh-Hotels hotel reservation service is free. In the event of you cancelling your hotel reservation however, we are obliged to impose a cancellation fee.
Accuracy
Our reservations, marketing, sales, editorial and technical executives do everything in their power to ensure that all information contained on this site is accurate and up-to-date. In the event of errors or omissions, Special-Edinburgh-Hotels cannot be held responsible. Your use of the Special-Edinburgh-Hotels site indicates that you accept this limitation on responsibility.


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